FAQEverything you might ask

Questions, answered.

Getting started, how the AI works, security and pricing, the things clinics ask us most.

Getting started How the AI works Data & security Plans & support

Getting started

How long does setup take?▼
Most clinics are live within 48 hours. Getting started takes under 15 minutes, and we import your diary, patient list and note templates for you.
Do I need to change my phone number?▼
No. Freemi answers your existing number, WhatsApp and email, so patients reach you exactly as they do today.
Can I migrate from my current system?▼
Yes, we migrate your patient records, history and appointments during onboarding, so nothing is left behind.
Is there training?▼
Freemi feels familiar from day one. Onboarding and support are included, and most teams need very little training.

How the AI works

Will patients know it’s AI?▼
Freemi replies in your clinic’s voice and hands off to you seamlessly. Most patients simply feel they got a fast, helpful reply.
Does anything happen without my approval?▼
You decide. Freemi runs automatically on rules you set, or proposes every message, note and invoice for you to approve first.
Can it write my clinical notes?▼
Yes, it drafts structured notes from each session for you to review and sign. You can also edit freely or write manually.
What if it doesn’t know an answer?▼
Anything clinical or unusual is escalated straight to you with full context, never guessed at.

Data & security

Is my data secure?▼
Everything is encrypted in transit and at rest, access-controlled per user, and stored to healthcare standards with a full audit trail.
Is Freemi GDPR-compliant?▼
Yes. Freemi is built GDPR-ready, with the privacy controls and data-handling clinics require.
Who can see patient records?▼
You control access with role-based permissions, including restricting practitioners from viewing each other’s notes.
Can I export my data?▼
Always. Your data is yours, export clients, appointments, invoices and records to a spreadsheet any time.

Plans & support

How is it priced?▼
A simple monthly fee with no per-booking charges. Book a demo and we’ll tailor it to your practice size.
Is there a contract?▼
No lock-in, plans are month to month, and you can cancel any time.
Does it work for multiple locations?▼
Yes, run as many locations as you need, each with its own hours, practitioners and appointment types.
What support do I get?▼
Onboarding help to get you live, plus ongoing support from a team that knows healthcare practices.

Still have a question?

Book a 15-minute demo and we’ll answer everything on your own clinic.